Information about accessing your UCAN customer account.

<h3 id="how-do-i-access-my-ucan-customer-account"><strong>How do I access my UCAN customer account?</strong></h3><p>After placing your first order, you will automatically receive an email from us asking you to activate your account. If you don&apos;t activate your account, your email won&apos;t be recognized. Be sure to allow emails from @ucanco.com to come to your inbox, and check your spam folder if you don&apos;t see an activation email.</p><p>If you&apos;re not receiving the activation email, or <a href="https://ucan.gorgias.help/en-US/updating-your-password-314229"><span style="color: rgb(44, 130, 201);">password reset</span></a> email, simply go to this&#xA0;<a href="https://ucan.co/account/register"><span style="color: rgb(44, 130, 201);">registration page</span></a>, fill in your details and follow the instructions. You&apos;ll also have the ability to create an account when you make a purchase or begin a subscription.<br><br></p><h4 id="did-you-know-ucan-recently-moved-to-shopify"><strong>Did you know UCAN recently moved to Shopify?</strong></h4><p>If you&apos;ve been a long time customer of UCAN and are having difficulty logging into your account, it&apos;s more than likely due to your new Shopify account not being activated. To activate your account, go to this <a href="https://ucan.co/account/register" id="isPasted"><span style="color: rgb(44, 130, 201);">registration page</span></a>, fill in your details and follow the instructions.</p>

Accessing Your Account

Information about changing your email address.

<h3 id="how-can-i-update-my-email-address"><strong>How can I update my email address?</strong></h3><p>To update your email address, <a href="https://ucan.co/account/login"><span style="color: rgb(44, 130, 201);">log in to your account</span></a>, go to &#x201C;Account Settings&#x201D;, and update the email section.</p><p><br></p><p><br></p>

Changing Your Email Address

Information about changing your username.

<h3 id="can-i-change-my-username"><strong>Can I change my username?</strong></h3><p>You can change your username by <a href="https://ucan.co/account/login"><span style="color: rgb(44, 130, 201);">logging into your account</span></a>, navigating to &#x201C;Account Settings&#x201D;, and editing your username.</p>

Changing Your Username

Information about setting up your account.

<h3 id="how-do-i-create-an-account"><strong>How do I create an account?</strong></h3><p>To create an account, simply go to the <a href="https://ucan.co/account/register"><span style="color: rgb(44, 130, 201);">registration page</span></a>, fill in your details, and follow the instructions. You&apos;ll also have the ability to create an account when you make a purchase or begin a subscription.</p><p><br></p>

Creating an Account

Information about updating your password.

<h3 id="i-forgot-my-password-how-do-i-reset-it"><strong>I forgot my password. How do I reset it?</strong></h3><p>If you&#x2019;ve forgotten your password, click the &#x201C;Forgot Password&#x201D; link on the <a href="https://ucan.co/account/login"><span style="color: rgb(44, 130, 201);">login page</span></a>, and follow the instructions to reset it.</p><p><br></p>

Updating Your Password

Reach out to us via contact form and one of our team members will be in touch within 3 business days.

Call UCAN phone support. Hours of operation are 9 am ET to 5 pm ET, Monday through Friday.

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