Information about accessing your UCAN subscription account.

<h3 id="isPasted"><strong>How do I access my UCAN subscription account?</strong></h3><p>After placing your first order, you will automatically receive an email from us asking you to activate your account. If you don&apos;t activate your account, your email won&apos;t be recognized. Be sure to allow emails from <strong>info@stay.a</strong><strong>i</strong> to come to your inbox, and check your spam folder if you don&apos;t see an activation email.</p><p>If you cannot locate this email, you can activate your account <a href="https://ucan-2023.myshopify.com/account/register">HERE</a> by using the email associated with your subscription and setting a password. &#xA0;Once you do this, you will be able to log into your subscription.</p><p>This email (info@stay.ai) is a <strong>NO REPLY</strong> email address. If you have questions regarding your UCAN subscription, please reach out to <a href="mailto:subscriptions@ucanco.com"><span style="color: rgb(44, 130, 201);">subscriptions@ucanco.com</span></a>.</p>

Accessing Your Subscription

Infromation about changing your subscription account information.

<h3 id="what-should-i-do-if-i-receive-an-error-message-on-the-ucan-subscriptions-website"><strong>What should I do if I receive an error message on the UCAN subscriptions website?</strong></h3><p>If you receive an error message, please wait a few moments and try again. If that does not work, please take a screenshot and contact <a href="mailto:subscriptions@ucanco.com"><span style="color: rgb(44, 130, 201);">subscriptions@ucanco.com</span></a> for support. Please detail exactly what you are trying to do and include the screenshot of the error that is occurring, and we will help you get to the bottom of it!&#xA0;</p><p><br></p><h3 id="can-i-pause-or-change-the-frequency-of-my-subscription"><strong>Can I pause or change the frequency of my subscription?</strong></h3><p>Pausing your subscription is an option available under your account settings. <a href="https://youtu.be/CWfB3iHRdbU" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">Here</span></a> is a short video showing you how you can modify your subscription frequency by pausing, skipping, choosing a new renewal date via a calendar, and even swapping your frequency to 4, 6 or 8 weeks.&#xA0;</p><p><br></p><h3 id="how-do-i-cancel-my-subscription"><strong>How do I cancel my subscription?</strong></h3><p>To cancel your subscription, scroll to the bottom of your <a href="https://ucan.co/apps/retextion/#/shop/subscriptions"><span style="color: rgb(44, 130, 201);">subscription dashboard page</span></a> and click &quot;Cancel&quot;.</p><p><br></p><h3 id="what-happens-to-my-account-when-my-subscription-ends"><strong>What happens to my account when my subscription ends?</strong></h3><p>When your subscription ends, you will no longer be charged or receive products. If you keep your UCAN account, you can always go back and re-activate your subscription in the future if you want</p><p><br></p><p><br></p>

Account Changes

Information about setting up a UCAN subscription.

<h3 id="how-do-i-create-a-subscriptionwith-ucan"><strong>How do I create a subscription&#xA0;with UCAN?</strong></h3><p>You can subscribe to our service by choosing a plan on our <a href="https://ucan.co/pages/subscribe"><span style="color: rgb(44, 130, 201);">Subscribe &amp; Save</span></a> page and following the prompts.</p><h3 id="isPasted"><strong>How do I activate my UCAN account to make changes to my subscription</strong></h3><p><span id="isPasted" style="color: rgb(4, 4, 4); font-family: Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">After placing your first order, you will automatically receive an email from us asking you to activate your account. If you don&apos;t activate your account, your email won&apos;t be recognized. Be sure to allow emails from&#xA0;</span><span id="isPasted" style="color: rgb(41, 105, 176); font-family: Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a data-fr-linked="true" href="mailto:no-reply@stay.ai" id="isPasted">no-reply@stay.ai</a>&#xA0;</span><span style="color: rgb(4, 4, 4); font-family: Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;to come to your inbox, and check your spam folder if you don&apos;t see an activation email.</span></p><p><br></p><p><br></p><p><br></p>

Creating a Subscription

Information about UCAN subscription payments and shipping.

<h3 id="how-quickly-will-my-subscription-order-ship"><strong>How quickly will my subscription order ship?</strong></h3><h3 id="subscription-orders-ship-within-24-hours-of-being-placed-or-renewed-sometimes-they-even-ship-on-the-same-day-they-are-placed"><span style="font-size: 16px;">Subscription orders ship within 24 hours of being placed or renewed. Sometimes, they even ship on the same day they are placed!&#xA0;</span></h3><h3 id="how-do-i-update-my-subscription-payment-method"><strong>How do I update my subscription payment method?</strong></h3><p>Update your subscription payment method through your <a href="https://ucan.co/apps/retextion/#/shop/subscriptions"><span style="color: rgb(44, 130, 201);">subscription account</span></a> settings under &#x201C;Payment Methods&quot; on the left side of the subscription page, or by clicking &quot;Update Info&quot;. Once you click the &quot;Update Payment Method&quot; button, you will be emailed a secure link where you can input your new credit card info. <a href="https://youtu.be/YpvzhIFIJZQ"><span style="color: rgb(44, 130, 201);">Here</span></a> is a short video showing you how to do this.&#xA0;</p><p><em>** Please note, if you have more than 1 subscription, and you want the updated payment method to apply to all, you will need to click the &quot;Set to All Subscriptions&quot; button in the &quot;Payment Methods&quot; section, after you have updated your credit card info.&#xA0;</em></p><p><br></p><h3 id="how-often-will-i-be-billed-for-my-subscription"><strong>How often will I be billed for my subscription?</strong></h3><p>Subscriptions are billed on a 4, 6 or 8 week cadence, depending on the date you initially subscribed and the frequency you select. <a href="https://youtu.be/CWfB3iHRdbU"><span style="color: rgb(44, 130, 201);">Here</span></a> is a short video showing you how you can update your frequency in your subscription dashboard if you wish to change it.&#xA0;</p><p><br></p><h3 id="what-happens-if-my-subscription-payment-fails"><strong>What happens if my subscription payment fails?</strong></h3><p>If your subscription payment fails, you&#x2019;ll be notified by email and asked to update your payment method.</p><p><br></p><h3 id="isPasted"><strong>What happens if I want to modify my shipping or billing address on my subscription?&#xA0;</strong></h3><p>You can update your shipping and billing info by clicking the green &quot;Update My Info&quot; button, located below the rotating carousel of products. &#xA0; HERE is a short video showing you how</p><p><br></p><h3 id="isPasted"><strong>What happens if my subscription is renewed with the wrong shipping address?</strong></h3><p>You will receive a reminder email about your subscription getting ready to renew 5 days in advance of its renewal date, so you have time to make any changes if needed. We highly encourage you to always visit <a href="https://ucan.co/apps/retextion/#/shop/subscriptions"><span style="color: rgb(44, 130, 201);">your subscription</span></a> and double-check things when you receive this email. Please ensure <strong>info@stay.ai</strong> is on your approved senders list so you receive these emails. Once an order is renewed, they are very hard to make changes to though we will do our best to try. Subscription orders ship out within 24 hours of renewal, Sunday - Friday. Once our warehouse has the order on the warehouse floor, we are unable to make changes.</p><p>If you&apos;ve recently moved, we highly encourage you to sign up for mail forwarding through USPS, so your delivery ends up making it to you, should the wrong address be tied to your subscription.&#xA0;</p><p>If you have any questions, you can always reach out to <a href="mailto:subscriptions@ucanco.com"><span style="color: rgb(44, 130, 201);">subscriptions@ucanco.com</span></a> for help!</p><h3 id><br></h3><h3 id="isPasted"><strong>What happens if I do not want my subscription order that was renewed?</strong></h3><p>You need to contact UCAN as soon as possible. &#xA0;Subscription orders ship out within 24 hours Sunday - Friday. &#xA0;We do our best when someone reaches out wanting to cancel a renewal to try and stop it, but once it is on the warehouse floor and has tracking assigned to it, there is nothing we can do. &#xA0;If you do not want your subscription order, you can refuse the shipment upon delivery or we can send a return shipping label and we will deduct the cost of the return shipment from your refund. &#xA0;Please reach out to <a href="mailto:subscriptions@ucanco.com">subscriptions@ucanco.com</a> for further assistance here.&#xA0;</p><p><br></p>

Payments, Shipping & Billing

Information about UCAN subscription plans.

<h3 id="what-are-the-different-subscription-plans-available"><strong>What are the different subscription plans available?</strong></h3><p>We offer various subscription plans in 4, 6 and 8 weeks cadence which can be found on our <a href="https://ucan.co/pages/subscribe"><span style="color: rgb(44, 130, 201);">Subscribe &amp; Save</span></a> page. You will get 15% off your first order and 25% off every subscription order after in perpetuity, so long as your subscription remains active.</p><p><br></p><h3 id="can-i-switch-between-subscription-plans"><strong>Can I switch between subscription plans?</strong></h3><p>Yes, you can switch between subscription frequency plans through your subscription dashboard. &#xA0;<a href="https://youtu.be/CWfB3iHRdbU"><span style="color: rgb(44, 130, 201);">Here</span></a> is a short video showing you how.</p><p><br></p><h3 id="isPasted"><strong>How do I know if I am receiving the 25% off discounted pricing in the subscription platform if there is no discount in the discount section?</strong></h3><p>The pricing in the subscription platform is defaulted to 25% off for both subscription items and one-time add-on items. The discount line will only show a discount if you have an eligible coupon code tied to your order. You can also always cross-check the price of your item in the UCAN subscription platform to the retail price on our website to ensure you are receiving the right pricing.</p><p>If you&apos;re seeing discrepancies in price or discounts, please reach out to <a href="mailto:subscriptions@ucanco.com"><span style="color: rgb(44, 130, 201);">subscriptions@ucanco.com</span></a>.</p><p><br></p><h3 id="isPasted"><strong>Are coupon codes and promo sales eligible on first-time or renewal subscription orders?</strong></h3><p>Coupon codes and sales run by the brand are not eligible on first-time or renewal subscription orders that are already discounted unless otherwise stated by the brand.</p>

Subscription Plans & Pricing

Reach out to us via contact form and one of our team members will be in touch within 3 business days.

Call UCAN phone support. Hours of operation are 9 am ET to 5 pm ET, Monday through Friday.